Address:
Suite 4 1001 S Bradford St
Dover, Delaware 19904-4153
United States
Phone: 302-735-1616
Fax: 302-735-1617
Our physicians are unable to come to the phone during office hours. As much as possible, we try to give our full attention to the patient being seen. In the interest of efficiency, our office staff has been chosen carefully and trained extensively to answer most questions and handle most requests. Medical questions will be addressed by the nurse and taken to the physician for answers. Appointments, information about insurance, billing questions, and numerous other inquiries can be handled capably by the staff.
Prescription refills should be obtained at your office visit whenever possible. If you do find yourself running short before your appointment, we can call in refill prescriptions but ask that you give us at least 48 hours to contact the pharmacy. Please don’t wait until your pill bottle is empty.
Appointments for your regular health care are best made well in advance - in fact, please try to make your next appointment as you leave the office. When calling, at least six to eight weeks ahead is a good idea. You will be treated by the doctor of your choice for these routine visits. Acute illnesses are treated as soon as deemed appropriate. We do not treat over the telephone, as this is not good medical practice. If you make us aware when you call that you are acutely ill, we will give you an appointment within twenty-four hours. For these acute visits, you will probably have a wait in the office and whichever of our physicians is available will treat you - your own physician may not be available that day. This way we can be assured that you do not have to wait several days for an appointment.
Test results are always reviewed carefully by the ordering physician. Routine laboratory results are called to the patient ONLY when abnormal. Routine chest x-rays are likewise reviewed. Mammograms are resulted to the patient by the hospital or X-ray facility. Patients are notified of unusual tests or x-rays by mail; sometimes the results are complicated or difficult to explain; in those cases, we will ask you to come to the office for a discussion. It often takes a week or two for us to receive the conclusions and to review them; calling earlier only frustrates you. Again, we will notify you of any abnormal test results.
Family Medicine is a specialty unto itself. It is the aspect of medicine that covers the care of the whole family, from newborns to geriatrics. Doctors, nurse practitioners, and physician assistants in this field are extensively trained. We treat sick people and do health maintenance on well people. This includes immunizations ("shots"), physical exams including sports and school physicals, Pap smears, and numerous other currently recommended procedures and screenings.
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