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The mission of Central Delaware Family Medicine is to provide comprehensive health care to persons of all ages. Our goals are preventing illness when possible; curing those illnesses we can; and making the burden of suffering lighter for those with incurable illnesses.
Dr. Theresa P. Little, M.D. ~ Dr. Andrea E. Arellano, M.D.
Dr. Rebecca L. McIlroy D.O. ~ Dr. Candice E. Shah M.D.
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Please make sure that on each visit we have your most up-to-date insurance information; it is your responsibility to confirm that your medical care is paid for. It is also vitally important that you keep us up-to-date with your latest address and telephone number. We are asked by the insurance companies to collect your co-pay before the visit; we are also to verify insurance coverage on every visit. Please carry your most recent insurance card with you at all times. As a service to our patients, we bill primary insurances (and some secondary insurances, but no third insurances) for the visits, but the ultimate responsibility for payment is yours. We bill you for services that your insurance does not cover; we appreciate timely payment. We will add a billing charge if the balance is not paid within thirty days. For those without insurance, payment is expected the day of service. We accept cash, check, and money order. We do not accept credit cards or debit cards. Payment arrangements can be made in certain circumstances but should be done before the date of service.
It is extremely important for you to become familiar with your insurance company’s rules; you are required to know these. Each insurance differs slightly; some require you to use specific labs or specialists. Please familiarize yourself with these regulations. In addition, if your insurance requires you to obtain referrals, please know your insurance also requires you to see your primary care doctor before you see the specialist. We are not allowed to give referrals without seeing you for the problem; we have to be able to provide the insurance company with our office notes if they ask for them. If you need an update on an existing referral, please give us as much notice as possible. It’s highly unlikely that a referral can be called in the same day you request it, except in emergency situations.
If you have questions or feel something was billed incorrectly, please talk to one of our account specialists. They are compassionate people who have much knowledge and can help you with questions or even payment schedules if you are having financial difficulties.
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